Business Automation Unlocked: Your Weekly AI Edge — Support That Actually Feels Human
Customer support doesn’t have to sound like a robot reading from a laminated script. This week, we’re diving into how AI can elevate customer support while keeping the warmth, empathy, and personality that real people crave. Whether you're an Admin, in Support, or leading the ship as a CEO, this one will help you build support experiences that feel delightfully human—with AI quietly doing the heavy lifting.
Basic Membership Required
You must be a Basic member to access this content.
Dr. Alaa Alsarhan is a higher education leader and analytics expert specializing in assessment, learning outcomes, and data-informed decision-making. He is CEO & Co-Founder of Horizons Analytics, a consultancy advancing AI-powered assessment and strategic planning in education and business. Dr. Alsarhan has authored multiple publications, delivered national keynotes, and led innovative research on high-impact practices, student success, and AI in higher education. He is a founding member of the GenAI in Higher Education Assessment Community of Practice and a fellow with the NWCCU Mission Fulfillment and Sustainability program.
View All Articles
