⚡️Business Automation Unlocked: Human support at scale
Customer support is a vibe and customers can smell “robot reply” from a mile away. Today we’ll use AI as a copilot (not an autopilot) to speed up replies without sacrificing empathy, clarity, or your brand voice.
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Dr. Alaa Alsarhan is a higher education leader and analytics expert specializing in assessment, learning outcomes, and data-informed decision-making. He is CEO & Co-Founder of Horizons Analytics, a consultancy advancing AI-powered assessment and strategic planning in education and business. Dr. Alsarhan has authored multiple publications, delivered national keynotes, and led innovative research on high-impact practices, student success, and AI in higher education. He is a founding member of the GenAI in Higher Education Assessment Community of Practice and a fellow with the NWCCU Mission Fulfillment and Sustainability program.
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