⚡️Business Automation Unlocked: Feedback without spreadsheets
Customer feedback is gold—but only if you can actually use it. This week, we’ll look at how AI can summarize messy customer feedback into clear, actionable insights without drowning you in spreadsheets, dashboards, or jargon.
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Dr. Alaa Alsarhan is a higher education leader and analytics expert specializing in assessment, learning outcomes, and data-informed decision-making. He is CEO & Co-Founder of Horizons Analytics, a consultancy advancing AI-powered assessment and strategic planning in education and business. Dr. Alsarhan has authored multiple publications, delivered national keynotes, and led innovative research on high-impact practices, student success, and AI in higher education. He is a founding member of the GenAI in Higher Education Assessment Community of Practice and a fellow with the NWCCU Mission Fulfillment and Sustainability program.
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